We Believe In, “Buy Less, Buy Right”
We Do Sell Only Premium Quality Products.
Return
So, Please Order Only If You Need Product, It Is Difficult For Small Business To Accept The Return. WE DON’T ACCEPT RETURNS.
Any discounted products are not eligible for return (as store credit only)/exchange.
Defected item
If the item that you received is defected report to us within 24 hours by sending an email on Letstalk@luxlitecases.com , we will replace the product after receiving the product from your end.
Open Delivery
Open delivery of parcel is not allowed.Kindly do not fight with delivery boy for open delivery.
Tempered Glass:
We use double layer packaging to make sure that the product reaches you in proper condition. For tempered glass we do not provide replacement if you do not apply it properly. If there are bubbles during application we are not responsible for it, it entirely depends on application.
Warranty
There is no warranty or guarantee on any of the cases. The wear and tear of cases entirely depends on how you use it.
Replacement Policy
Please make a video while unboxing the product, no replacement will be given without video.
we need video proof to raise complaint with courier company, if there has been any theft.
we Don’t have option of reverse pick up so All costs of return shipping need to be borne by the customer.
To be eligible for any kind of return for store credit, the back and forth shipping along with 2% transaction cost is to be borne by the customer.
Refund policy
We don’t have a refund policy. we give store credit for future purchases. (i.e You Can purchase different product) In case the products are out of stock & You Have already made the prepaid payment in that case we will refund the amount in your bank account within 2 to 5 working days.
Please contact us via mail letstalk@luxlitecases.com
Non- Delivery
All orders are delivered within 7 days . If you have done prepaid payment and your order is not delivered within 7 days , email us at letstalk@luxlitecases.com within 15 days to inform about us about the non delivery.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.luxlitecases.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Cancellation policy
For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner.
In case of any queries and doubts, we are happy if you write to us at letstalk@luxlitecases.com
